Support
How can we help?
We read every message and reply within a few days. For the fastest help, tell us your phone model, your app version and what happened.
support@applumi.onlineCommon questions
My Lumi+ is missing
Open Lumi, go to Lumi+ and tap Restore purchases. Make sure you are signed in with the same Apple account you bought with. If it still does not appear, email us a screenshot of your Apple receipt.
How do I cancel or change my plan?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Lumi. You keep Lumi+ until the end of the period you paid for.
Can I get a refund?
Apple handles payments and refunds for purchases made in the App Store. Request one at reportaproblem.apple.com. Gift refunds can only go to the person who paid.
My gift link does not work
Open the link on an iPhone with Lumi installed. A link works once, so it may already have been accepted. The sender cannot redeem their own gift. If you are sure something is wrong, email us the gift code (the 8 characters at the end of the link).
I am not getting reminders
Check Settings, then Notifications, then Lumi on your iPhone. Inside Lumi, open Profile and check the notification choices. Low Power Mode and Focus can delay them.
How do I get a copy of my data?
Open Lumi, go to your Profile and use the export option. You can also email us from your account address and we will send it to you.
How do I delete my account?
Everything you need is on the page about deleting your account and data. Delete your account and data